Customer Service Center |
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| Online Orders MiAEYC currently does not accept merchandise orders online. However, order forms are available online to print and mail. |
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| Mail Orders Complete all order form information and mail to: MiAEYC Sales 4572 S. Hagadorn Rd, Ste 1D East Lansing, MI 48823-5385 |
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| Phone Orders Associates are available to take your order Monday through Friday, 9 a.m. to 5 p.m. Eastern Time. Phone orders must be prepaid by VISA or MasterCard. For prompt service, please have your order and credit card ready when you call. Please do not mail or fax a confirming order as it may create duplication. Call: 1-800-336-6424 or 517-336-9700. |
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| Fax Orders Complete all order form information; do not mail a confirming order. We do not routinely confirm fax orders. However, if the fax transmission is unclear, we will contact you if you have provided a daytime phone number. Credit card information must accompany fax orders. Fax: 517-336-9790 |
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| Order Processing Once orders are received by the MiAEYC office, processing takes 3-5 business days from receipt before shipping. |
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| Rush Orders Rush processing is available upon request. • Rush orders placed by 11 a.m. Eastern Time are processed in 1-2 business days. • A service fee of $10 applies to all rush orders. |
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| Shipping Shipping and handling charges will be added to all orders. MiAEYC ships via US Mail or upgrades to UPS Next Day, UPS 2nd Day or US Postal Service Express Mail. UPS does not deliver to PO boxes, so please make sure you include a complete street address. Orders shipping to PO boxes will be sent only via U.S. Mail. Shipping and handling charges:
Rush Shipping Rush shipping is available upon request via UPS Next Day, UPS 2nd Day or US Postal Service Express Mail. Rush S/H charge is actual shipping cost, plus a rush fee of $10. International Delivery International Delivery Shipping/Handling for international orders (including U.S. Territories, Canada and Mexico): MiAEYC ships via UPS International. All international orders shipped via UPS are required to include a local destination phone number. UPS will not deliver without that number. S/H charge is based on weight, plus a $6.50 processing fee. Recipient is responsible for any customs fees, duties and other taxes levied by the country of destination. |
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| Payment Orders must be prepaid with a check, money order, purchase order or credit card; information must be provided at the time of purchase. Make checks payable to MiAEYC (U.S. funds only). An invoice will be enclosed with your shipment. If you wish to place a purchase order, it will be accepted by mail, email or fax only. Orders to Michigan are charged applicable state sales taxes. To qualify for state sales tax exemption, MiAEYC must receive a copy of your tax exemption certificate with your order. If you are paying by check from a bank branch located outside the U.S., add a $10 processing fee for check amounts up to $90; and a $20 fee for amounts over $90. |
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| Returns If it is necessary to return merchandise to MiAEYC, please follow these return instructions. Returns must be made within six (6) weeks of invoice date. • Call 800-336-6424 (517-336-9700) for return instructions. • You will be mailed or emailed a Return Merchandise Authorization (RMA). • Write the RMA number on the outside of your package(s). • Return merchandise to the address indicated on your RMA within fourteen (14) days of RMA date. Items returned to any other location than the one indicated on the RMA will be considered lost and credit will not be given. Please pack carefully. Returned items must be received in original, resalable condition. Returned items not in resalable condition will not be credited and will not be sent back to you. A restocking fee of 10% of the total value of items returned or $6.50, whichever is greater, will be charged against your credit. |
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| Quantity Price Selected items may qualify for quantity pricing. Please call the MiAEYC office for details. |
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| Contact Information MiAEYC Sales 4572 S. Hagadorn Rd, Ste1D East Lansing, MI 48823-5385 Phone: 800-336-6424 (517-336-9700) Fax: 517-336-9790 Email: sales@miaeyc.org |
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| Claims Claims for replacement of missing or damaged items must be made within thirty (30) days of invoice date, so please check your package carefully. |
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